Refund policy

At Offkode, we want you to love your purchase. If for any reason you are not satisfied, we offer a flexible exchange and return policy to make your experience smooth and worry-free.

1. Eligibility Window

You may initiate an exchange or return within 7 days of delivery.

Requests made after this period will unfortunately not be accepted.

2. Process

Once your exchange/return request has been accepted, you will receive a confirmation email with further instructions.

For exchanges, the estimated delivery time is 7–10 working days after your request is approved.

For returns, refunds will be issued as a credit note once your item passes our quality check. The credit note will be emailed to you.

3. Quality Inspection

All returned/exchanged items undergo a quality check. We reserve the right to decline requests if:

The product shows signs of wear and tear, is damaged, or is missing original tags, packaging, or dust bags.

4. Refunds & Credit Notes

Refunds are provided in the form of a credit note only.

All credit notes are valid for 6 months from the date of issuance. Any unused balance will expire after this period.

5. Defective or Incorrect Items

If you receive a defective or incorrect product, please notify us within 7 days of delivery.

Your order number

A description of the issue

Clear photos of the product

You can always contact us for any return question at info@offkode.com.  

6. Shipping for Returns/Exchanges

Customers are responsible for booking and shipping the return/exchange item(s) to our business address.

We recommend using a trackable courier service to ensure your package reaches us safely.

7. Customer Support

For any questions or assistance, please reach out to our Customer Support Team